[Hiring] Entry Level Customer Service Representative @The Sydney Call Centre

Role Description

Are you passionate about helping others and ready to launch a rewarding career in customer service? We’re hiring Customer Service Representatives to support inbound calls, technical troubleshooting, and back-office processing for both commercial and public sector clients. You’ll be the voice behind some of the world’s most recognized brands delivering exceptional service and building lasting customer relationships.

Key Responsibilities:

• Engage with customers via inbound calls to understand and resolve their issues.
• Use internal systems to manage accounts and process requests efficiently.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to management when necessary.
• Ensure first-call resolution through effective communication and problem-solving.

Qualifications

• Age 18+ with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Skilled in conflict resolution, troubleshooting, and customer engagement.
• Empathetic, patient, and responsive to customer needs.
• Able to multitask, stay organized, and work independently.
• Team-oriented with a customer-first mindset.
• Comfortable in a fast-paced, dynamic environment.

Requirements

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. (Does not apply in Canada)

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.