[Hiring] Entry-Level Call Center (Patient Rep.) @Frost-Arnett Company

Role Description

We are looking for Entry-Level Healthcare Customer Representatives who are ready to learn, grow, and build a career with a great company! We’re seeking a candidate who is confident on the phone, detail-oriented, and committed to delivering respectful, solution-focused customer service. Additional candidate skills for this role include:

• Navigating multiple systems
• Negotiating payment arrangements
• Maintaining accurate records
• Upholding compliance
• Creating positive, professional experiences for every patient

Location Requirement: This position is only open in the following states:

• Tennessee
• Texas
• Kentucky - must live within 30 miles of Campbellsville or Louisville
• Aiken, SC - must live within 30 miles
• Augusta, GA - must live within 30 miles

Must be available to work either schedule (Monday–Friday):

• 9:00 AM – 6:00 PM EST
• 10:00 AM – 7:00 PM EST

The Patient Account Representative is a key function supporting the company’s 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication.

Qualifications

• High school diploma or equivalent required
• Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette
• Prior PC and keyboard knowledge is a mandatory requirement
• Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages

Requirements

• Treat all consumers with dignity and respect
• Persuades consumers to pay and/or set up payment arrangements and settlements on deficiency account balances
• Utilize the scripted opening when the right party is reached
• Negotiate payment terms and methods when the right party is reached
• Update the customer record with new information
• Make outbound and receive inbound calls using a company provided system
• Execute verbal skip tracing procedures when non-right party is reached
• Comply with and adhere to all regulatory compliance areas, policies and procedures
• Ability to navigate through multiple tasks simultaneously and prioritize based on importance
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
• Receive research and respond to incoming questions
• Performs other duties as assigned

Benefits

• Market competitive compensation program
• Health, Gym discounts, Dental, Vision, Life
• Health Savings Account, Flexible Spending Account
• 401(k), Paid Time Off, Paid Holidays, & More