[Hiring] Entertainment and VIP Travel Consultant @American Express Global Business Travel

Role Description

As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business client, a multinational entertainment conglomerate.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre
• Three to five years of Corporate Entertainment and Production Travel experience only
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Requirements

• Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift; however, please be flexible and prepared to work afternoon shifts: 12pm-12am

Benefits

• A diverse, supportive, fun, outstanding team of Traveler Care professionals
• The chance to grow your career with a purpose-led organization, passionate about powering progress through travel
• The flexibility to work from home in a truly global workplace
• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful
• An environment that champions Diversity, Equity and Inclusion
• Flexible benefits tailored to each country
• Travel perks: get a choice of deals each week from major travel providers
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first