[Hiring] Enterprise Support Specialist @Nordhealth

Role Description

We’re looking for a customer-focused Customer Support Specialist (mainly Live Chat) to join our team on a 12-month fixed-term contract. In this role, you’ll primarily support our veterinary customers, helping them resolve issues and get the most from our Practice Management System, Provet.

You have a passion for problem-solving, investigating and diagnosing non-technical issues, and delivering a high standard of customer experience. A veterinary background (e.g. RVN or similar) would be a strong advantage, helping you better understand our customers and their day-to-day challenges.

This role will initially follow UK business hours (Monday to Friday, 9am–5pm).

• Providing 1st line, non-technical support in a professional, friendly, and efficient manner.
• Supporting veterinary customers, ensuring a high standard of service and responsiveness.
• Logging and managing all interactions accurately.
• Keeping customers informed and updated on progress throughout their queries.
• Carrying out initial troubleshooting and gathering detailed information to fully understand issues.
• Collaborating with internal teams, including technical support, to ensure timely resolution.
• Developing strong product knowledge to confidently guide customers and recommend best practices.

Qualifications

• Experience in a customer service or support role, ideally in a fast-paced environment.
• Confidence in handling live chat as a primary communication channel.
• A veterinary background (e.g. RVN) is highly desirable but not mandatory.
• Strong communication skills with a clear and supportive approach.
• A customer-first mindset with a proactive attitude.
• Good organisational skills and ability to follow processes accurately.
• Interest in technology and willingness to learn new systems.

Benefits

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• The tools you need, and enjoy using.
• Frequent company events and talented colleagues from around the world.