[Hiring] Enterprise Customer Success Manager @Surecomp

Role Description

As an Enterprise Customer Success Manager at Surecomp, you will act as a strategic partner to large enterprise customers, helping them transform and optimize their trade finance operations through our SaaS platforms. You will own the entire post-sale relationship, from complex onboarding and implementation to long-term expansion, ensuring customers successfully adopt and scale our solutions across their organization.

• Lead large and complex onboarding and implementation programs for banks and corporate enterprises
• Act as the primary project leader throughout the deployment journey
• Plan, coordinate, and execute implementation initiatives
• Guide customers through organizational change, operational alignment, and technical integration
• Work closely with senior customer stakeholders, internal development teams, and technical experts
• Collaborate with cross-functional teams and act as a trusted advisor to executive stakeholders

Qualifications

• 5+ years of experience in Customer Success, Enterprise Account Management, Implementation Management, or Program Management within a SaaS environment
• Proven experience managing large enterprise implementations or complex onboarding projects
• Strong project management experience, including milestone tracking, implementation planning, and delivery governance
• Experience working with executive stakeholders and complex enterprise environments
• Commercially savvy with strong negotiation and stakeholder engagement skills
• Proficiency in CRM tools and Customer Success platforms
• Experience working with cross-functional teams to deliver complex enterprise programs

Requirements

• Strong project management and program leadership capabilities
• Ability to manage complex enterprise implementations involving multiple stakeholders and technical integrations
• Strong verbal and written communication skills in English
• Ability to lead high-touch governance meetings, executive reviews, and steering committees
• Data-driven mindset and ability to turn customer health metrics and implementation progress into strategic actions
• Ability to thrive in a global, multicultural environment
• Strong organizational and time management skills
• Capability to prioritize tasks effectively and manage multiple enterprise initiatives simultaneously

Company Description

Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration.

• Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle
• Customer footprint spans over eighty countries