[Hiring] Enrollment Specialist @Thyme Care

Role Description

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey.

• Build a foundation of trust by listening deeply and understanding each member’s needs.
• Document member needs and preferences to enable our team to best care for each member.
• Make outbound calls to around 80 - 100 prospective members every day.
• Complete virtual onboarding and training (three weeks long) within your first three months.
• Be comfortable with Care Team policies, procedures, escalation pathways, and documentation standards.
• Inform eligible members of Thyme Care’s services and support in their cancer care journey.
• Explain the benefits of Thyme Care’s program to members and caregivers.
• Obtain consent from members, conduct enrollment surveys, and identify urgent member needs.
• Participate in coaching and development sessions, applying feedback to meet quality and productivity goals.

Qualifications

• Experience in sales roles, building trust, listening deeply, and overcoming objections.
• Recent college graduates with 1+ years of experience in a fast-paced environment are also encouraged to apply.
• Bonus points for experience in a healthcare environment, start-up, or in a sales capacity.

Requirements

• A member-first approach, motivated by the mission of helping people during challenging times.
• Metrics focused, able to hit and exceed daily, weekly, and monthly goals.
• Growth mindset, humble and proactive in seeking feedback.
• Effective listener and communicator, building rapport with members and colleagues.
• Comfort with technology, including Zoom, Google Suite, and Slack.
• Flexibility to adapt to rapid changes in business strategy and priorities.
• Operate in a private, quiet, and secure environment during scheduled shifts.
• Reliable, high-speed internet available at all times.

Benefits

• Pay rate of $24.03/hour.
• Bilingual candidates (English and Spanish) eligible for an additional $1.50 per hour.
• Choice of great medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.
• Bonus potential: Up to $833 per month (up to $10,000 annually) for exceptional performance.
• Shift: 9:00am–5:30pm EST, Monday through Friday.

Company Description

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. We recognize a history of inequality in healthcare and are committed to creating a culture of inclusion.