[Hiring] Enrollment Technician III @CareFirst

Role Description

The Enrollment Technician III is responsible for ensuring that members are accurately enrolled into CareFirst member enrollment systems in a timely manner, and according to the account contract or service agreement for complex accounts. To accomplish this, the associate in this role may interact and coordinate activity with key client account contacts, subscribers, CareFirst Sales, Customer Service and Information Technology associates, as well as associates aligned to the Account Installation Division of other BlueCross BlueShield Plans. This position trains and mentors new and less experienced associates regarding all aspects of the enrollment processes.

• Enroll subscribers and dependents for all lines of business as requested via internal inventory workflows.
• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
• Complete monthly reconciliation process and resolve discrepancies.
• Coordinate with the Account Installation Team regarding member identification card process.
• Coordinate with the Billing Technician to ensure all group enrollments are processed prior to running the monthly bill.
• Provide support to the Account Installation Team by assisting with special projects.
• Serve as a member enrollment subject matter expert for client account meetings as needed.
• Mentor and train less experienced Enrollment Technicians.

Qualifications

• High School Diploma or GED.
• 5 years experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
• Must be able to work effectively in a team environment.
• Must be able to adapt swiftly to multiple and rapidly changing priorities.
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software.
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail.
• Must be able to utilize Microsoft Office Suite, especially Excel.
• Must be able to meet established deadlines and handle multiple customer service demands.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer.

Requirements

• Salary Range: $41,976 - $76,956
• Must be eligible to work in the U.S. without Sponsorship.

Benefits

• Comprehensive benefits package.
• Various incentive programs/plans.
• 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Company Description

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.