[Hiring] Enrollment Specialist @Tembo Health

Role Description

As an Enrollment Specialist, you will serve as the compassionate front-line connection between Tembo Health and the families navigating their dementia diagnosis journey through educating, screening, and enrolling individuals into the Tembo Health program.

• Serve as an internal expert on the patient and caregiver onboarding experience, owning program outreach, education, and remote enrollment from start to finish.
• Manage a high-volume call list to effectively educate patients and their care teams on the benefits of the Tembo Health program.
• Coordinate with members, caregivers, and family to obtain program consent.
• Collaborate with the Tembo Health Clinical Team and partner organizations in scheduling of virtual assessments to enroll new patients and their caregivers to the program.
• Maintain accurate, timely records of all interactions, assessments, and follow-ups in various platforms.
• Successfully manage responsibilities with consistent performance of all KPIs.
• Function within the timeframes of a fast-paced startup.
• Perform other duties as required or assigned.

Qualifications

• Empathy and comfort engaging with individuals experiencing cognitive decline and their caregivers.
• The ability to understand and articulate the benefits of our program.
• The ability to exercise judgment independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; able to communicate professionally with patients and care teams.
• Strong problem-solving skills; able to identify problems and escalate when appropriate.
• Excellent organizational skills and ability to multitask.
• A strong proficiency in computer software navigation and modern technology systems.
• Ability to perform duties as assigned or requested in a remote setting with minimal oversight.
• Able to work in a multidisciplinary team environment.
• Comfort in a dynamic and always evolving healthcare environment.
• Passion about healthcare and affecting change in the current healthcare landscape.

Requirements

• Fluency in English.
• High school diploma or equivalent.
• 1-2 years of inside sales or outbound telephonic experience.
• Comfortable being on the phone throughout the day (minimum 65 calls per day).
• An internet speed of 25Mbps minimum with speed test proof to be submitted upon hire.
• Consistent access to a private work environment with professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

Benefits

• Full-time Remote position.
• $27.00 per hour plus incentive pay.
• Shifts available for all time zones.

Company Description

Tembo Health is a digital health company on a mission to improve care for older adults. Our flagship services include dementia care management and virtual urgent care. We're venture-backed with funding from AARP, Bloomberg Beta, B Capital, Emerson Collective and others, led by a team that has built and scaled category-defining companies in healthcare.