[Hiring] Enrollment Specialist @Cambium Learning Group

Role Description

The enrollment specialist will serve as the critical first connection between the virtual school and our families, as well as a key point of contact in supporting students through a successful overall experience at the school. You will facilitate professional, sensitive, informative and responsive interactions that turn potential students into members of the virtual school family. You will work with prospective families and closely with school staff to coordinate the enrollment process to include but not limited to:

• Initial application & registration
• Payment processing
• Transcript and transfer credit review
• Education planning
• Document submission & verification
• Confirmation of enrollment

In addition, you will provide the highest standard of customer service to prospective and enrolled families through mentorship outreach efforts via phone, email & chat.

Qualifications

• Minimum of 2 years of call center experience (customer contact center and remote experience a plus)
• High School Diploma or equivalent and prior Sales experience with an excellent customer service background
• Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, Salesforce and the internet
• Excellent phone, writing, verbal and presentation skills
• Focused, self-motivated and ability to multi-task in a fast-paced environment
• Must possess attributes necessary to become proficient in consultation sales skills and the ability to translate customer needs into Academy solutions
• Knowledge of online student information systems, preferred
• Knowledge of the Time4Learning Homeschool curriculum, preferred
• Required internet speed of at least 7Mbps. A speed test will be conducted

Requirements

• Proactively recruit prospects with a solutions-focused approach through phone, email & chat
• Assist families through the application process by answering questions pertaining to enrollment, educational placement, graduation and general school inquiries
• Provide feedback to parents regarding their student’s enrollment status
• Coordinate and collect post-enrollment data
• Identify families who may need additional support
• Work in cooperation with and effectively engage other team resources in the student relationship
• Identify patterns and suggest remedies that will achieve customer satisfaction
• Keep records of customer interactions, comments, and complaints within the CRM
• Satisfy customer concerns: anticipate, understand and quickly respond to client needs with appropriate solutions; follow up to ensure resolution
• Use techniques that will leave an impeccable first impression
• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
• Meet all requirements of the registration, policies and procedures
• Other duties as required

Benefits

• Remote First Work Environment: Flexibility and trust to balance work with life
• Reimbursement to help cover the cost of setting up your home or remote office

Company Description

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.