[Hiring] Enrollment Coach I @UMass Global

Role Description

Responsible for supporting prospective students through their initial inquiry, application, and admission phase. This position utilizes a consultative sales approach to understand the prospective student’s needs, determine whether UMass Global will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend UMass Global. This individual helps to facilitate the enrollment process by:

• Making frequent phone contacts with the prospective student.
• Connecting the prospective student with relevant campus personnel (e.g. Academic Advisors and One-Stop Specialists).
• Overcoming prospective student objections when appropriate.

Qualifications

• Exceptional interpersonal skills, effective with a diverse group of constituencies.
• Experience maintaining accurate records in a CRM and/or other student databases.
• Ability to work autonomously with a high level of initiative to achieve enrollment results.
• Good time management and prioritization skills.
• Comfortable being measured on enrollment targets and performance metrics.
• Ability to work effectively as a member of a team.
• Flexibility to thrive in a dynamic, growing, and evolving organization.
• Good communication, both written and verbal.
• Working knowledge of consultative sales.
• Student-focused and personalized service/attention.
• Empowering and coachable; accepts and implements feedback.
• High integrity and able to clearly articulate or present their point-of-view.
• Self-disciplined, focused, and solution-oriented.
• Ability to plan, prioritize, and organize effectively.
• Optimistic, positive, and resilient.

Requirements

• Bachelor’s degree, or equivalent combination of education and experience.
• One to three years of experience related to admissions, coaching, customer experience, or sales is required.

Benefits

• Medical, dental, and vision coverage with spending account options.
• Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Life, disability, accident, legal, identity protection, and student debt support.
• 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Counseling services, Free Calm Health subscription, and year-round wellness programs.