[Hiring] Enrollment & Billing Representative @The Cigna Group

Role Description

Join a team that helps create clarity, accuracy, and confidence for our customers every day. As an Enrollment & Billing Representative, you’ll play a key role in supporting smooth financial operations and resolving account issues with care. This is a great opportunity for someone who is detail‑oriented, motivated, and ready to contribute to meaningful work in a supportive, virtual environment. If you enjoy problem‑solving, staying organized, and delivering great service, you’ll thrive in this role.

• Ensure billing accuracy by reviewing and validating claims, helping reduce errors and improve financial outcomes.
• Support timely reimbursement by conducting proactive collection activities with payers and patients.
• Drive progress on outstanding accounts through consistent follow‑up and clear communication.
• Surface higher‑complexity or escalated issues to Senior Billing & Reimbursement Specialists to maintain speed and quality.
• Contribute to the health of customer and bank accounts through accurate reconciliation, setup, and issue resolution.
• Partner with internal teams, external customers, banks, and vendors to resolve account questions and maintain strong working relationships.
• Review and respond to standard and non‑standard reports to support accurate billing and account management.
• Ensure compliance by auditing accounts and following established processes with consistency and care.
• Support mid‑to‑large market customers by applying strong organizational skills and maintaining attention to detail.
• Help strengthen team performance by working collaboratively, sharing insights, and contributing to continuous improvement.

Qualifications

• Minimum 3 years of relevant experience in billing, enrollment, financial operations, or customer service.
• Must be able to work an 8-hour shift Monday - Friday with flexibility to start work day between 6am - 9am EST.
• High attention to detail with strong organizational skills.
• Ability to manage multiple deadlines and maintain accuracy in a high‑volume environment.
• Proficiency in Microsoft Outlook, Excel, Word, and web‑based applications.
• Strong communication skills and the ability to work both independently and as part of a team.
• Demonstrated commitment to quality, service, and confidentiality.
• Reliable high‑speed internet connection using a wired setup (hotspots not allowed). An Ethernet cable may be required depending on your home setup.

Preferred Qualifications

• Familiarity with claims processing, financial reconciliation, or enrollment workflows.
• Experience in healthcare, insurance, or billing operations.
• Strong problem‑solving skills with the ability to adapt and stay proactive.

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.