[Hiring] Enrollment and Billing Representative @Highmark Health

Role Description

This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include:

• Verifying enrollment status
• Making changes to records
• Addressing enrollment questions or concerns
• Resolving membership and billing issues
• Accessing/updating enrollment and billing databases

This is a Call Center environment type of position.

Work Schedule: Monday - Friday, 11:30 AM - 8:00 PM Eastern Time.

Must be a US Citizen.

Qualifications

• High school diploma / GED (Required)
• Associates Degree in Business or a related field (Preferred)
• Bachelor’s Degree in Business or a related field (Preferred)

Requirements

• 3 years of related, progressive experience (Required)
• Experience using Microsoft Office Applications (Required)
• Experience in Billing/Enrollment and/or Customer Service (Required)
• Prior finance related experience (Preferred)
• Prior healthcare industry experience (Preferred)
• Prior Enrollment and Billing experience (Preferred)

Benefits

• Strong financial aptitude
• Solid customer service/phone skills
• Attention to detail
• Organizational skills
• 10-key data entry with both quality and speed
• Basic accounting knowledge and ability to reconcile enrollment and/or payment information
• Proven ability to analyze and resolve problems
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and to navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions

Company Description

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.