[Hiring] Enrollment Advisor @Stellar Virtual

Role Description

The Enrollment Advisor will play a vital role in guiding prospective students and their families through the enrollment process. This individual will serve as the first point of contact for inquiries, assisting with the completion of applications, providing detailed information about our program offerings, and ensuring a smooth and efficient enrollment experience for all students. The ideal candidate is a motivated, goal-oriented professional who thrives in a fast-paced environment. They are responsible for conducting high-volume outbound outreach, managing inbound inquiries, and meeting defined conversion and quality targets.

Essential Duties

• Student Enrollment Support:
  • Assist prospective students and their families with the online enrollment process.
  • Provide clear, detailed explanations of program offerings, requirements, deadlines, and enrollment steps.
  • Guide families through the application process and troubleshoot any issues that may arise.
• Data Entry and Documentation:
  • Accurately enter student information into the enrollment system, ensuring all documentation is complete and compliant with regulatory standards.
  • Maintain and update student records as necessary, ensuring confidentiality and compliance with privacy policies.
• Collaboration with Enrollment and Support Teams:
  • Work closely with the Enrollment Manager and other team members to ensure smooth processing of student applications and timely resolution of issues.
  • Actively participate in mandatory and optional training sessions, workshops, and webinars to enhance job-related skills and knowledge.
  • Continuously monitor and review updates in company policies, procedures, and tools to ensure compliance and efficiency in daily tasks.
  • Collaborate with team members and management to identify skill gaps and areas for improvement and proactively address them through ongoing education and training initiatives.

Qualifications

• At least two (2) years of relevant work experience in a related position/industry is strongly preferred.
• Demonstrated experience in registration, lead generation, or a related field.
• Strong knowledge of virtual education programs and EdTech trends.
• Excellent communication and interpersonal skills.
• Ability to work independently while coordinating effectively with the team.
• Results-driven approach with a focus on meeting and exceeding goals.
• Proficiency in CRM systems, such as Salesforce, and tracking tools.

Education & Certification Requirements

• A minimum of a high school diploma or equivalent is required for all positions. Additional education may be required based on the position.

Benefits

• Competitive vacation and paid time off plans.
• Comprehensive medical (HMO, HDHP, and PPO), dental, and vision plans with varying coverage for employees and their families with options available in all states, including a high-deductible health plan (HDHP) option.
• 401(k) retirement plan (pre- and post-tax options) with matching contribution up to 3% after one year of employment.
• Additional supplemental disability, life, critical illness, hospital indemnity, accident, legal aid, and ID theft protection plans.
• Flexible Spending Account (FSA) or Health Savings Account (HSA).
• Two paid closure weeks each year (weeks of July 4 and December 25).
• 10 Company-paid Holidays.