[Hiring] Engagement Technician @AnewHealth

Role Description

Pharmacy Technicians on our Patient Engagement team will be primarily focused on providing a quality experience for our patients in resolving inbound questions and concerns about their service with ExactCare. The Technician will work in a remote closed-door pharmacy environment, spending their time speaking with patients, doctors, and facilities on the phone in addition to the outlined job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact.

Responsibilities

• Answer high-volume inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
• Collect on patient balances when patient has an amount due.
• Provide an exceptional customer service experience each day in a closed door, phone-based Pharmacy environment.
• Serve as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Partner with technicians, pharmacists, and specialists to ensure that patients receive excellent care with ExactCare.
• Maintain patient records with strong attention to detail and confidentiality.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• High school diploma/GED.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Must be 18+ years of age.
• Prior experience in a pharmacy setting.
• Comfortable working in a fully remote and/or phone-based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Ability to utilize computer equipment, technology and work within multiple software programs.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough pharmacy and drug knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Requirements

• This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking.
• Must be able to commute to multiple site locations within assigned territory.
• May be necessary to work extended hours as needed.

Schedule

• This is a full-time position with an expectation to work an average of 40 hours per week.
• Available outside of normal business hours to meet customer expectations on an ad-hoc basis.
• Department business hours are Monday-Friday, 7:00am-9:00pm Eastern Time and Saturday-Sunday, 9:00am-5:30pm Eastern Time.
• Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

• Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.

Company Description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.