[Hiring] Empower Support Associate @Cornerstone Home Lending

Role Description

The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Responsibilities include:

• Providing support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services.
• Answering questions, troubleshooting technical problems, and resolving complaints while ensuring a positive customer experience.
• Assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues.
• Ensuring timely, accurate answers to inquiries and escalating Tier 2/3 issues to the Product team.

Qualifications

• Strong written and verbal communication skills.
• Teamwork and customer service necessary.
• Initiative-taking and energetic.
• Strong computer and technology-related skills.
• Professional demeanor.
• Knowledge of Mortgage Products, Fees, Income Calculation, Disclosing, TRID.
• Must be extremely organized.
• DU/LPA Knowledge.
• Computer savvy and strong ability to pick up quickly on new systems.
• Possess strong knowledge of MS Office.
• Strong mortgage/origination knowledge.
• Ability to follow up with multiple tasks/cases daily.
• Able to work independently and proactively, prioritizing workload and managing multiple tasks throughout the day while keeping your cool.
• Experience in Empower is a plus.

Requirements

• Must be available to work hours between:
• 7:00 am (central) to 9:00 pm (central) Weekdays
• 9:00 am (central) to 6:00 pm (central) Saturday
• Noon (central) to 6:00 pm (central) Sunday

Benefits

• Competitive salary.
• Full benefits package.
• Potential for a performance-based bonus.