[Hiring] Email Security Support Engineer @Check Point Software Technologies

Role Description

Please note that we are open to 100% remote.

We are looking for a Technical Support Engineer to join our Email Security Team.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to constant improvement? Then join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

As a Technical Support Engineer, you will be a core team member responsible for:

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Qualifications

• Experience in Python, Bash, and Powershell
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (e.g., Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let’s get it done” attitude
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast-paced technical environment
• Adept at working remotely

It would be great if you also have:

• Experience of working with email security/mail flow
• Experience of working with Microsoft Exchange, Active Directory, ADFS, or Office365
• Knowledge of HTTP/S, SMTP, DNS, LDAP, or similar protocols
• Bachelor’s Degree in Computer Science or a related field a plus
• Team player spirit!
• Believe in learning new things every day.

This position is published in multiple territories; your ability to work without sponsorship from an employer for now or in the future for which the country you apply is required.

EOE M/F/Veterans/Disabled

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Referral Category: Entry-Level Position
• CP Department: Harmony Email Security
• Office Location: Texas, US Remote
• Career site Category: Harmony Email Security