Ecommerce Operations VA @Hunt St
Customer Service
Salary aud 1,600 - 2,2..
Remote Location
Job Type part-time
Posted 2d ago

[Hiring] Ecommerce Operations VA @Hunt St

2d ago - Hunt St is hiring a remote Ecommerce Operations VA. 💸 Salary: aud 1,600 - 2,200 per month 📍Location: Philippines

Role Description

We’re seeking a highly detail-oriented Ecommerce Operations & Customer Support VA to manage end-to-end product operations and online customer service. This role combines Shopify product management, catalogue accuracy, site merchandising, and customer/order communications. You’ll play a key role in ensuring the ecommerce site is accurate, up-to-date, and well-merchandised, while also supporting customers throughout their post-purchase journey.

Key Responsibilities

  • Product & Site Operations
    • Upload and build products in Shopify including descriptions, images, variants, dimensions, and care instructions
    • End-to-end product setup for homewares and furniture with guidance from the buying team
    • Write and manage furniture and product descriptions based on provided briefs
    • Manage site merchandising including collection ordering, category setup, and featured product placement
    • Ensure product page accuracy, consistency, and brand alignment across all listings
    • Upload, tag, and manage product images, identifying gaps using Google Sheets checklists
    • Maintain basic on-page SEO including page titles, meta descriptions, and image alt text
    • Update website content such as banners, landing pages, navigation, and CMS pages
    • Maintain product information in Google Sheets (PIM data including attributes, dimensions, colours, and season codes)
    • Monitor stock availability and support range updates in coordination with the buying team
    • Provide ad hoc support to buying and design teams including product data requests and photoshoot preparation
  • Customer & Order Management (Online Only)
    • Manage daily online customer enquiries and email communications
    • Handle post-purchase communications including order updates, dispatch notifications, delivery timelines, and follow-ups
    • Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams
    • Liaise with warehouse staff regarding order fulfilment, stock movement, and exceptions
    • Communicate with couriers regarding tracking, delivery issues, and shipment updates
    • Manage order exceptions including cancellations, refunds, exchanges, and damaged goods via Shopify and related systems
    • Respond to urgent stock and delivery enquiries in a timely and professional manner

Out of Scope

  • Physical order fulfilment, packing, and shipping
  • On-site warehouse handling and stock movement
  • In-store retail customer interactions

Tools & Systems

  • Shopify (Admin) – Required (hands-on product uploads, collections, content management)
  • Google Sheets / Excel – Required (intermediate level, PIM data and live tracking sheets)
  • Retail Express (REX) – Preferred (training provided if needed)
  • Dropbox – Preferred (basic file navigation and asset management)
  • Email – Required (professional written communication with internal and external stakeholders)
  • Trello – Nice to have (task management and workflow tracking)
  • AI Tools – Required (ability to use AI to support content creation, automation, and quality checking; Claude experience preferred)

Qualifications

  • Must-Have
    • Proven Shopify admin experience (product uploads, collections, and content pages — not just storefront use)
    • Strong attention to detail with a focus on data accuracy and content quality
    • Intermediate Google Sheets / Excel skills (comfortable with live, formula-driven spreadsheets)
    • Excellent written English for customer and internal communication
    • Experience handling ecommerce customer emails and order communications
    • Ability to follow structured briefs and work independently with minimal supervision
    • Available within 1–2 weeks and able to commit to 40 hours per week
  • Nice to Have
    • Previous virtual assistant or ecommerce operations experience (product + customer operations)
    • Background in homewares, furniture, fashion, or lifestyle retail
    • Experience managing Shopify order workflows (refunds, cancellations, exchanges)
    • Familiarity with PIM systems and catalogue data management
    • Experience with inventory/ERP systems such as REX, DEAR, or Cin7
    • Basic SEO knowledge (meta titles, descriptions, alt text best practice)
    • Experience with customer support platforms such as Gorgias or Zendesk

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

  • Be available for meetings and collaboration during core [AEST or PHT] business hours
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
Before You Apply
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Ecommerce Operations VA @Hunt St
Customer Service
Salary aud 1,600 - 2,2..
Remote Location
Job Type part-time
Posted 2d ago
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
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remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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