[Hiring] E-Learning Support Specialist @Grand Canyon University

Role Description

Join us at Orbis Education and begin a career in helping Nursing students succeed! The E-Learning Support Specialist I manages the daily support for the partner learning management system and exam platforms. This is a remote position.

• Resolve and respond to tickets submitted by faculty and students.
• Prepare, maintain, and troubleshoot issues for exams.
• Prepare, maintain, and troubleshoot issues for courses within the LMS.
• Complete course audits.
• Attend and conduct student and faculty orientations, including office hours for online orientations.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent industry experience of 1-3 years
• Comfort in a support role with high attention to detail
• Technologically independent and able to work as part of a virtual team
• Strong organization and communication skills
• Experience with Learning Management Systems (LMS)
• Must successfully pass a background check.

Requirements

• Equipment used: MS Office Suite, Zoho Ticketing System, Learning Management Systems, such as Canvas, Blackboard, and Sakai.
• Exam Platforms, such as ChiTester and ExamSoft, SmartSheet, Zoom, Box

Benefits

• A career where your work genuinely makes a difference
• A stable income with a good salary
• Extensive training with team and management support
• Structured professional development plans and opportunities
• Outstanding benefits and work perks
• Collaborative and supportive team environment
• …and more!