[Hiring] E-Correspondence Specialist @Rooted Talents

Role Description

The E-Correspondence Specialist is responsible for handling all debtor communications via email and text for accounts placed in collections with our company. This role requires meticulous attention to detail, proper account notation, timely follow-ups, and compliance with regulatory guidelines to ensure professional and effective communication with debtors.

• Review incoming emails and texts from debtors and locate corresponding accounts in the system.
• Engage with debtors whose accounts have been assigned to our company for resolution. Identify solution options.
• Index all email and text communications into the CUBS system as per agent guide instructions.
• Update debtor account notes with both inbound and outbound communication details using action codes and macros as instructed.
• Utilize Outlook and Teams chats to coordinate with leadership on account workflow strategies and inbound email traffic.
• Take on any other tasks as needed by the Operations leadership.

Qualifications

• Strong written communication and grammar skills.
• High attention to detail and accuracy.
• Ability to interpret and respond to debtor inquiries while following policy and compliance procedures.
• Competency in Microsoft Office Suite and PDF generation tools.
• Strong time management skills and the ability to execute multiple tasks and priorities in a dynamic environment.
• Standard office and computer equipment with dual monitors.
• Experience with TCN (preferred) or other cloud-based dialer systems.
• Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Company Description

We are a U.S.-based accounts receivable management and commercial collections firm that helps businesses recover outstanding payments and improve cash flow. With decades of experience, the company partners with organizations across industries to manage delinquent accounts through compliant, professional, and customer-focused communication strategies.

• They combine technology, data-driven processes, and trained specialists to handle high volumes of debtor interactions while maintaining strict adherence to regulatory and compliance standards.