[Hiring] e-Commerce Fulfillment Specialist @AUTOMOTIVE PARTS HEADQUARTERS

Role Description

Join our team as an e-Commerce Fulfillment Specialist, where you’ll play a vital role in ensuring online orders are processed accurately, shipped on time, and supported with exceptional service.

• Monitor and manage all incoming and outgoing e-commerce orders, resolving issues quickly and accurately
• Pack and ship orders during peak volume days or when warehouse coverage is limited
• Update order changes and exceptions on customer platforms (short-ships, cancellations, substitutions, shipping delays)
• Serve as the primary point of contact for e-commerce customer service via phone, email, and messaging platforms
• Process return authorizations for e-commerce orders
• Track orders, revenue, payments, returns, and refunds; prepare monthly reports for Accounting
• Build and maintain large Excel data files using information from ERP/POS systems and third-party product sources
• Collaborate with internal teams to improve processes and enhance the customer experience

Qualifications

• At least 2 years of experience in customer service, warehouse operations, or an auto parts environment
• Strong Microsoft Excel skills
• Ability to troubleshoot issues and work collaboratively with others
• Knowledge of automotive products and markets preferred
• Excellent time management, multitasking, and organizational skills
• Clear verbal and written communication abilities
• Strong attention to detail and analytical mindset
• Valid driver’s license

Benefits

• Stable, growing company with long-term career opportunities
• Supportive team environment and hands-on training
• Competitive pay and benefits
• Opportunity to build valuable e-commerce and operations expertise

Work Location

This position is open to remote candidates residing in the following states:

• North Dakota
• South Dakota
• Iowa
• Nebraska
• Georgia
• South Carolina
• Colorado
• Montana
• Minnesota
• Florida
• California

Why You’ll Love Working Here?

• Comprehensive Benefits Package: Medical, Dental, Vision
• Life and Disability Coverage: Basic, Voluntary, Short- and Long-Term Options
• Retirement & Profit Sharing: 401(k) with Company Match
• Paid Time Off
• Employee Discount & Assistance Program (EAP)
• Career Growth Opportunities within a respected and growing company