[Hiring] Dutch Speaking Zalando Customer Expert @Mercier Consultancy Group

Role Description

We are seeking a motivated professional for the Dutch Speaking Zalando Customer Expert position in Greece to represent one of Europe's largest fashion retail giants. This role offers the perfect blend of remote flexibility and the excitement of working within the dynamic online retail sector, making it one of the most sought-after jobs in Greece today.

• Deliver world-class support to Dutch-speaking customers, ensuring a seamless shopping experience for the Zalando retail brand.
• Manage order inquiries, returns, and delivery tracking with high attention to detail in the online fashion retail environment.
• Provide expert guidance on fashion trends, sizing, and inventory availability to enhance customer loyalty.
• Resolve complex consumer retail issues via phone, email, and live chat channels with a solution-oriented mindset.
• Maintain detailed records of customer interactions within our CRM system to support continuous improvement in retail operations.
• Collaborate with cross-functional teams to escalate and resolve high-priority retail concerns efficiently.
• Act as a brand ambassador, reflecting the premium image of Zalando in every interaction.

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Strong communication skills and a passion for the fast-paced retail industry.
• Proven customer service experience, ideally within e-commerce or fashion retail settings.
• Ability to work remotely within Greece while maintaining professional productivity standards.
• Willingness to relocate to Greece to begin this exciting professional journey.

Benefits

• Competitive Monthly Salary tailored to your experience level.
• Fully Paid Training to ensure your success in the retail domain.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Monthly Performance Bonus to reward your dedication and results.
• 2 Extra Salaries Per Year (13th and 14th salary) to boost your annual compensation.
• Access to exclusive networking events and a vibrant international community in Greece.

How to Apply

Are you ready to take the next step in your career with a global leader? If you are a fluent Dutch speaker looking for an impactful role in the retail industry, click Apply Now to submit your application to Mercier Consultancy Group. We look forward to reviewing your profile!