[Hiring] Dutch-Speaking Video Streaming Customer Experts @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is proud to present an exciting Dutch-Speaking Video Streaming Customer Experts position in Bulgaria, offering Dutch-speaking professionals the opportunity to work remotely within Bulgaria for a leading name in the global streaming platforms industry. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking subscribers, helping them get the most out of their digital entertainment experience.

• Provide high-quality customer support to Dutch-speaking users of a premium video streaming platform via phone, email, and live chat channels.
• Assist subscribers with account management inquiries, including subscription plans, billing issues, payment methods, and account access difficulties.
• Troubleshoot and resolve technical issues related to streaming quality, device compatibility, app performance, and playback errors in a timely and professional manner.
• Guide customers through platform features, content navigation, parental controls, and personalisation settings to enhance their overall viewing experience.
• Accurately log all customer interactions, issue resolutions, and feedback within the internal CRM system to ensure consistent service quality and data integrity.
• Escalate complex or unresolved technical and billing issues to the appropriate specialist teams, ensuring a seamless and efficient resolution process for the customer.
• Stay up to date with new content releases, platform updates, and service changes on the streaming platform in order to provide accurate and relevant information to subscribers.
• Proactively contribute to team performance goals and customer satisfaction targets, supporting a culture of excellence within the streaming platforms support environment.

Qualifications

• Native or fluent Dutch language skills (spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
• Valid EU passport (mandatory) — candidates must hold a valid European Union passport to be eligible for this position.
• A good working knowledge of English for internal communication, training, and documentation purposes.
• Previous experience in customer service, technical support, or a related field is an advantage, particularly within the streaming platforms or digital media industry.
• Strong digital literacy and a genuine enthusiasm for streaming platforms, online entertainment, and emerging media technologies.
• Excellent communication skills, a patient and empathetic approach, and the ability to handle customer queries professionally and efficiently in a remote work environment.

Benefits

• Competitive Monthly Salary tailored to reflect your skills, experience, and contribution to the team.
• Fully Paid Training programme to ensure you are fully equipped to deliver exceptional support within the streaming platforms industry from day one.
• Comprehensive Health Insurance coverage for your peace of mind and wellbeing.
• Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to make your move to Bulgaria completely stress-free.
• Monthly Performance Bonus rewarding your dedication, productivity, and outstanding customer service results.
• Remote working arrangement within Bulgaria, offering flexibility and an excellent work-life balance.
• A vibrant, multicultural team environment within a globally respected organisation.
• And Much More — join Mercier Consultancy Group and discover the full range of benefits awaiting you.

Company Description

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in identifying, placing, and supporting professionals who are ready to take the next step in their international careers.