[Hiring] Dutch Speaking Customer Advisor @Eco Plus Solutions AB

Role Description

Are you a disciplined problem-solver with a sophisticated understanding of the digital financial landscape? We are identifying fluent Dutch speakers to join an elite team representing a global titan in online payment solutions. This is a 100% remote career mandate, offering the professional autonomy to operate from any location within Portugal.

In this capacity, you will act as the definitive brand ambassador for a world leader in fintech. Your objective is to deliver high-touch consultancy within a complex digital ecosystem.

• Omni-channel Advisory: Facilitate precise, high-efficiency solutions via telephony, structured email, and synchronized chat.
• Resolution Management: Command sophisticated inquiries regarding account authentication, payment processing, and comprehensive forensic transaction histories.
• Technical Consultancy: Navigate users through platform architectures and mobile application ecosystems with absolute clarity and professional poise.
• Security & Fiscal Integrity: Manage high-sensitivity matters—including refunds, billing discrepancies, and anti-fraud protocols—with the utmost discretion and regulatory adherence.
• Data Precision: Maintain rigorous documentation of stakeholder interactions, escalating high-priority fiscal cases to specialized departments as required.
• Sector Leadership: Maintain an expert-level command of evolving platform features and international financial regulations.

Qualifications

• Advanced proficiency in Dutch (C1) complemented by a professional command of English (B2).
• Current residency in Portugal (or a commitment to relocate). Candidates must possess valid EU work authorization.
• Proven ability to function autonomously with exceptional organizational and time-management rigor.
• Superior verbal and written communication skills with a talent for analytical problem-solving.
• High comfort level navigating digital financial tools and global payment ecosystems.

Requirements

• High-caliber professionals capable of maintaining a high-performance home office while delivering world-class service standards.

Benefits

• 100% remote work-from-home model across any region in Portugal.
• Direct shipment of a full professional hardware kit, including a high-specification laptop and noise-canceling peripherals.
• A stable base salary supplemented by performance-linked monthly incentives.
• Comprehensive private health and life insurance effective from day one.
• Access to continuous professional coaching and transparent pathways for internal leadership promotion.