[Hiring] Dutch or Danish or French speaking Brand Support Experts @Personalbüro U. Herrmann

Role Description

• Handle incoming calls, emails, and messages from customers with professionalism and empathy.
• Provide guidance on products and technical support, assisting users with setup, troubleshooting, and maintenance.
• Process warranty claims, repairs, and replacements in accordance with company policy.
• Offer personalized product recommendations based on customer preferences and needs.
• Ensure high levels of customer satisfaction through clear, courteous, and proactive communication.
• Collaborate with internal teams to maintain a seamless customer experience across all touchpoints.

Qualifications

• Fluency in French or Dutch or Danish (spoken and written) and good command of English.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication skills and attention to detail.
• Ability to handle customer concerns with professionalism and empathy.
• Previous experience in customer or technical support is an advantage.
• A genuine passion for technology and helping people.

Benefits

• Relocation support: flight, accommodation, and housing assistance — all covered.
• Competitive monthly salary plus 2 extra salaries per year.
• Comprehensive training by certified instructors on products and customer service best practices.
• Health care benefits and access to numerous employee discounts.
• Opportunities for career development and professional growth within a global organization.
• Free online Greek language courses and ongoing learning support.
• Work for a Great Place to Work–certified company that promotes diversity and equal opportunities for all.