[Hiring] Dutch-English Customer Service Associate @TTEC

Role Description

This role involves providing exceptional customer service as a Dutch-English Customer Service Associate working remotely in Greece for the Booking.com team.

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for accommodation partners by resolving basic questions and queries
• Provide accurate, valid, and complete information using the right tools, methods, and processes
• Ensure a high level of partner service and a positive partner experience

Qualifications

• Fluent in Dutch and English
• High school diploma or equivalent
• 6 months or more experience in customer service, hospitality, retail, or F&B service
• Recognize, apply, and explain product or service knowledge
• Computer savvy
• High speed internet in a quiet home work environment
• Greece resident or ability to relocate and gain work authorization expediently to Greece

Requirements

• Knowledgeable, encouraging, supporting, and present leadership
• Diverse and community-minded organization
• Career growth and lots of learning opportunities for aspiring minds
• 25 days annual leave per year
• Relocation assistance available
• Potential to build skills and knowledge as a brand ambassador
• Competitive compensation, performance bonus opportunities, and benefits

Benefits

• Training to become a subject matter expert in your field
• Opportunity to make great new friends within the TTEC community
• Dynamic, family-friendly atmosphere