[Hiring] Dutch Customer Support Specialist @Foundever®

Role Description

We are looking for a Dutch-speaking Customer Service Representative to join our international customer support team in Greece. This is a full-time, remote opportunity, with paid training, career development, and opportunities to work with international customers.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media.
• Give accurate, valid and complete information by using the right procedures.
• Be the owner of the customer query and ensure a timely resolution and response.
• Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
• Create amazing customer experiences that people value and we are proud of.
• Be responsible to follow the direction of management and provide feedback.

Qualifications

• Native or fluent level of Dutch (C1/C2).
• Intermediate level of English (at least B2) both verbal and written.
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
• Analytical and problem-solving skills with strong attention to detail.
• Desire to learn and advance, be a curious investigator and problem solver.
• Must hold EU citizenship or valid work permit for Greece.
• Availability to work from home.
• Be a local candidate or willing to relocate to Greece.

Benefits

• Competitive wages and stability.
• Fully paid training.
• Permanent contract.
• Private healthcare.
• Continuous learning and skill development.
• Numerous career growth opportunities.
• A safe, friendly, diverse, supportive company.
• International and multicultural environment.
• EverBetter wellness program with Fitness room in our premises.

Company Description

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.