[Hiring] Donor Support Associate @ActBlue

Role Description

As ActBlue ramps up for a busy 2026 election season, we are looking for several Donor Support Associates to join our Customer Service department. Donor Support Associates provide support to the small-dollar donors who donate through ActBlue. These temporary positions are expected to last until mid-November 2026.

The Customer Service department is critical to ActBlue’s mission to democratize power in this country through grassroots fundraising. We provide support 7 days a week, 365 days a year to the campaigns and organizations that use our tools to fundraise and the donors that contribute to them via our platform.

What You Will Do:

• Provide day-to-day, high-quality support to donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests.
• Efficiently triage all incoming support requests to the correct team based on email content.
• Provide proactive support and outreach to our users as needed.
• Review voicemails and return phone calls as needed.
• Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed.
• Review donation transactions as part of our fraud prevention workflow.
• Meet established quality and productivity standards for the role.

Qualifications

• Mac familiarity.
• Comfort navigating a Mac OS environment for day-to-day work (basic file management, switching between applications, standard keyboard shortcuts).
• Experiences in customer service.
• Strong preference for experience working with HubSpot (or similar email ticket programs such as Salesforce/Zendesk).
• Attention to detail.
• Troubleshooting skills.
• Organization and efficiency over the phone and via email.
• Excellent communication skills.
• Comfort with going solo.
• A goal-oriented outlook.
• Passion for our mission.

Requirements

• This posting is for a temporary full-time, remote, hourly position with an expected end date of November 20, 2026.
• Registered States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
• Work Schedule: Monday - Friday, 10 AM - 6 PM EST.
• Work Environment: Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.
• Salary Details: $31.25 per hour.

Benefits

• Flexible work schedules and an unlimited time-off policy.
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability.
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option.
• Dependent and health care flexible spending account options.
• Employee Assistance Program (EAP) benefits for employees.
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions.
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included).
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees.
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times.