[Hiring] Document Processor @Stride, Inc.

Role Description

The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation.

• Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment.
• Responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files.
• Accurately communicate document requirements and next steps to families primarily through chat-based platforms ensuring clarity, professionalism, and compliance at all times.
• Requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals.
• Success depends on managing high workloads with professionalism, accuracy, and efficiency.
• Opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment.

Qualifications

• High School Diploma / GED and relevant work experience, OR
• Minimum of 2 years of experience in a similar call center role.

Requirements

• Efficiently navigate and switch between multiple systems while assisting families.
• Assist families via a chat function to help answer and address document-related inquiries.
• Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently.
• Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies.
• Accurately record document-related or chat-related data in the Salesforce CRM tool within designated timeframes.
• Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security.
• Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule.
• Maintain a distraction-free, professional home office during work hours.
• Participate in virtual training sessions via webcam.
• Own or have daily access to a smart device capable of downloading and using apps.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and web-based systems.
• Strong attention to detail and accuracy.
• Effective written communication skills, particularly for documenting approvals or rejections.
• Ability to review, interpret, and apply compliance guidelines consistently.
• Adaptability to feedback and guidance from Quality Assurance and management.
• Prioritize and manage tasks effectively to meet deadlines and achieve results.
• Work independently as well as collaboratively in a team environment.
• Ability to own and execute projects with minimal supervision.
• Ability to clear required background check.

Benefits

• Hourly Rate: $14.50, non-negotiable.
• Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.