[Hiring] District Parts & Service Specialist @Doosan Corp

Role Description

The District Parts and Service Specialist is an inside support role remotely based, responsible for strengthening parts and service performance, dealer engagement, and customer support within an assigned portfolio of small to mid-sized dealerships. This role serves as a primary point of contact for assigned dealers from a parts and service perspective, providing proactive outreach, issue resolution support, program reinforcement, and performance coaching through virtual and phone-based engagement.

• Partner with District Parts and Service Managers, District Managers, Product Service Managers, Aftermarket Parts, and other internal support teams.
• Ensure consistent execution of parts and service programs.
• Identify dealer capability gaps and support service readiness.
• Help improve the dealer customer experience.
• Build foundational knowledge of dealer operations, parts performance, service support, and channel expectations.
• Support career development toward broader field or dealer-facing roles within the organization.
• Relocation may be required over time to support upward mobility and continued career progression.

Qualifications

• 0–2 years of experience in product support, dealer support, customer support, parts and service operations, or a related field.
• Experience in construction, agricultural, industrial equipment, dealership operations, parts operations, service support, or channel-based business models preferred.
• Strong written and verbal communication skills.
• Customer-focused mindset with sound judgment and professionalism.
• Analytical mindset with the ability to interpret dealer performance data.
• Proficiency in Microsoft Office and business systems.
• Self-motivated, performance-driven, and highly organized.
• Mechanical aptitude or technical service knowledge preferred but not required.
• Primarily office-based role with extended time spent on phone, email, and virtual platforms.
• Valid driver’s license with clean Department of Motor Vehicle (DMV) driving record.

Requirements

• Participate in field shadowing, dealer visits, training, and dealer events.
• Occasional travel for training, dealer visits, field shadowing, or dealer events.

Education

• Technical Studies or a bachelor’s degree in Engineering, Business, Management, or a related field.
• Two additional years of relevant professional experience may qualify applicants.

Benefits

• As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide.
• Commitment to empowering people to accomplish more.