[Hiring] Distinct Area of Work Digital Success Management @GE Vernova

Role Description

This position will work with various stakeholders across the Global GE Vernova business.

• Ensure compliance with standards, continuous development of customer experience and processes, effective management of Renewals for GE Vernova software and services solutions.
• Executes standard operational/technical tasks associated with renewals.
• Provides expertise in sustained customer success and growth in the net new post-sales customer lifecycle through renewals, retention, expansion, and customer advocacy with a Digital focus.
• Accountable for the facilitation and administration of the renewal’s activities between Renewals team, Customer Success Managers, Partners and Direct sellers.
• Executes within a well-defined operations framework and proactively solves problems to continuously improve the CS experience.

Qualifications

• This role requires basic experience in the Customer Success & Digital Success Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (high school diploma with relevant experience).

Requirements

• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.
• Lean Six Sigma experience.
• Project management experience.
• Sales Experience.
• Strong facilitation, influencing skills at all levels of the organization.
• Adapts and enjoys process improvement and change management.
• Salesforce or other CRM proficiency.
• Positive can-do attitude.

Benefits

• Relocation Assistance Provided: No
• #LI-Remote - This is a remote position