[Hiring] Dispatcher @Pearce Services

Role Description

Pearce seeks a motivated Dispatch team member to join our rapidly growing national telecommunications and renewables services company. This key role supports our Field Teams by receiving, processing, and dispatching callouts for field technicians across multiple service lines and states.

Shifts:

• Wednesday – Sunday 6 am – 2:30 pm PST
• Thursday - Monday 11 am - 7:30 pm PST

Duties and Responsibilities

• Work closely with the dispatch team, field managers, and technicians to ensure all jobs receive a timely response by a qualified technician.
• Work with our proprietary online cloud-based system and update job statuses.
• Receive Customer job requests and input into the system.
• Communicate with Customers.

Qualifications

• Customer service experience is highly preferred.
• Able to learn new systems and processes quickly.
• Able to work well in a team environment and take on odd projects when needed.
• Able to work independently with little supervision.
• Must be familiar with Microsoft Office products (Word, Excel, Outlook, etc.) and comfortable using technology.

Requirements

• At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
• Base Pay Range: $22 — $25 USD.

Benefits

• Performance and referral bonuses.
• Production incentives.
• Tool/equipment and fuel stipends.
• Company vehicle.
• Per diem or other applicable compensation.
• Comprehensive benefits package including health and life insurance.
• 401k with employer match.
• Paid time off.
• Tuition reimbursement.
• Professional development courses.
• Paid vacation and paid holidays.
• Company-matching 401(k) Retirement.
• Life Insurance.
• Professional development training.
• Company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.