[Hiring] Dispatcher @Radiant Plumbing and Air Conditioning

Role Description

This is a dispatch-first role with added responsibility. The primary focus is coordinating technicians, managing schedules, and keeping daily operations running smoothly. In addition to dispatch, this role supports inspections and special projects, making it a great fit for someone who likes staying close to the action and contributing beyond the basics.

Job Duties

• Dispatch and coordinate technicians based on call priority and skill level
• Build, manage, and adjust daily schedules in real time
• Debrief technicians and monitor workflow throughout the day
• Communicate clearly and proactively with customers
• Track technician performance and support operational goals
• Assist with inspections, including scheduling, coordination, and follow-up
• Support special projects related to operations, scheduling improvements, and workflow efficiency
• Partner with leadership to keep the dispatch function operating at a high level

Qualifications

• ServiceTitan experience is required
• Home services industry experience strongly preferred
• Comfortable in a fast-paced, high-volume dispatch environment
• Highly organized with strong attention to detail
• Strong critical-thinking and problem-solving skills
• Able to multitask and shift priorities quickly
• Delivers a consistent 5-star customer experience
• Empathetic, upbeat, and professional with customers and technicians
• Confident under pressure and able to hold firm when needed
• Driven, dependable, and takes ownership of outcomes

Requirements

• High school diploma or GED
• 1+ year of dispatch experience, preferably in a technician-based environment
• Proficiency with Microsoft Office or Google Suite
• ServiceTitan experience required
• Strong organizational skills with the ability to manage competing priorities

Benefits

• Medical, Dental, and Vision Insurance
• Pet Insurance
• Work from home
• Employee Discounts
• 401k with 4% company match
• PTO, Paid Holidays, and Paid Parental Leave
• Company-provided laptop, monitor, and headset