[Hiring] Dispatch Representative @Rapido Solutions Group

Role Description

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry. We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Location: León, Guanajuato

Schedules:

• Friday to Sunday 17:00-05:00
• Monday to Wednesday 06:00-15:00
• Wednesday to Friday 06:00-15:00

English Level: B2 Intermediate

Salary: $13,000 MXN / month gross

About the position

What You’ll Do:

• Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system.
• Serve as the main point of contact for customers, carriers, and partners during afterhours support.
• Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication.
• Troubleshoot transportation, tracking, or delivery issues and provide timely solutions.
• Escalate urgent or complex cases to the appropriate team when necessary.
• Document all interactions and ensure accurate follow-up for the next business day.
• Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively.
• Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions.
• Support special projects or emergency situations as needed.

Qualifications

• 6 months of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred).
• Strong English and Spanish communication skills (verbal and written).
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and stay calm under pressure.
• Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace.
• Reliable internet and phone connection if working remotely.

Requirements

• Customer-focused: Delivers exceptional service with empathy and clarity.
• Detail-oriented: Ensures accuracy in tracking and documentation.
• Proactive: Anticipates potential issues and takes action quickly.
• Reliable: Dependable during afterhours coverage, ensuring operational continuity.
• Team player: Communicates effectively with internal teams during handoffs.

Benefits

• Opportunity to grow within a dynamic and fast-paced logistics environment.
• Multicultural and bilingual team.
• Competitive salary and performance-based growth.
• Career development and ongoing training.
• Savings fund: 4% net
• Grocery vouchers: $1,000 MXN
• Attendance bonus: $500 MXN
• Insurance Benefits:
• Major and minor medical insurance
• Life insurance
• Dental insurance
• Vision insurance
• Funeral expense coverage