[Hiring] Dispatch Representative @Qualfon

Role Description

As a dispatcher, you will play a key role in keeping our field operations running smoothly. You will monitor technician schedules, assign and track jobs, and make sure service requests and outages are handled quickly. This position requires someone who can multitask, communicate clearly, and stay calm under pressure. This is not a customer-facing department; you will receive calls from technicians and make calls to them.

• Monitor technician availability and job queues throughout the day.
• Assign and track field jobs using dispatch platforms and outage tools.
• Respond to Priority 1 and 2 alarms, escalations, and fallout from missed appointments.
• Communicate ETA’s and job updates to internal teams and customers.
• Document job status and actions in Teams, email, and tracking systems (skilled in Windows programs).
• Collaborate across shifts to ensure smooth handoffs and continuity.

Qualifications

• Work at Home Requirement - We will provide the Computer and Equipment for this position.
• High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite, or Hot spot.
• Upload speed of 25 Mbps; Download speed of 50 Mbps.
• Internet provider must be highly stable with 1% or less packet loss.
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS 14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
• Must live in the State of South Carolina.

Benefits

• Medical, Dental & Vision Coverage with multiple plan options.
• Telemedicine & Mental Health Support for convenient care.
• Paid Time Off (PTO) that grows with your tenure.
• 401(k) with Company Match to help you plan for the future.
• Employee Assistance Program (EAP) with free counseling and wellness resources.
• Company-Paid Life & Disability Insurance for added peace of mind.
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.
• Voluntary Benefits including accident, critical illness, hospital coverage, and more.
• Additional Perks like legal assistance, identity protection, and pet insurance.

Company Description

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.

Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

Pay Range

USD $14.50 - USD $14.50 /Hr.