[Hiring] Disability Assistant @LifeWorks

Role Description

The role of the Disability Assistant is to communicate with claimants and clients as it relates to initiating a claim or the status of a claim; to ensure claim documents are processed when received and to send out all documentation for claims in a timely manner; and to follow the initial claims process procedures for claims received.

• Answers incoming calls; assisting customers in how to apply for a leave of absence, short term disability or reporting an incidental absence through the Automated Reporting system
• Processes incoming documents.
• Reviews and analyzes FMLA and STD documents received and determines if all necessary information has been provided to proceed with claim assignment / processing.
• Informs claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence and/or claims system when inquiry is received.
• Updates claim notes with appropriate claim and certification information.
• Assists Case Managers and Nurse Consultants as needed.
• Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings.
• Other projects and tasks as assigned.

Qualifications

• The ideal candidate has 2 years of call center customer service experience
• High School Diploma
• Strong interpersonal and helping skills along with assessment and problem-solving skills.
• Excellent computer skills and the ability to work primarily online in a paperless environment.
• Able to work f/t hours between 8:00am-7:00pm EST, Mon-Fri

Requirements

• Strongly Preferred: At least two (2) years experience in Human Resources, Disability management and / or FML administration
• Associate’s Degree.

Company Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

• We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
• We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.