[Hiring] Director, Technical Account Management @Airtable

Role Description

As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers.

• Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts.
• Own the team's technical depth across Airtable's agent capabilities.
• Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team.
• Establish and evolve frameworks for how TAMs assess and improve the technical health of Premium accounts.
• Engage directly with customers during critical technical projects or escalations.
• Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries.
• Drive program development and influence product direction by iterating on delivery models.
• Leverage data and KPIs to inform decisions, measure success, and prioritize team focus.

Qualifications

• 10+ years in technical support, solution architecture, or technical account management roles.
• At least 5+ years leading enterprise-facing technical teams.
• Solutions-architect mindset with the ability to evaluate a customer's existing build.
• Experience in platform or integration-heavy SaaS environments.
• Strong intuition for AI tools and approaches.
• Working fluency in AI architecture concepts relevant to enterprise customers.
• Strategic leader known for building scalable frameworks.
• Calm and confident under pressure, especially in high-stakes technical escalations.
• Exceptional written and verbal communication skills.
• Analytical and comfortable making data-informed decisions.

Requirements

• Experience in leading technical teams and managing enterprise accounts.
• Ability to translate complex technical requirements into actionable plans.
• Fluency in AI architecture concepts.
• Strong communication skills for diverse audiences.
• Analytical mindset for prioritizing resources and identifying opportunities.

Benefits

• Opportunity to receive benefits and restricted stock units.
• Incentive compensation may be included.
• Comprehensive benefit offerings.