Digital Workflow Agent @Aspen Dental
Customer Service
Salary 27 - 30 / hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Digital Workflow Agent @Aspen Dental

2mths ago - Aspen Dental is hiring a remote Digital Workflow Agent. πŸ’Έ Salary: 27 - 30 / hour πŸ“Location: USA

Role Description

The Digital Workflow Agent for Aspen Dental-branded practices plays a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software.

The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to:

  • Proper operation of the scanner
  • Capturing of high-quality digital impressions through established processes
  • Adherence to standardized digital workflows

Salary: 27 - 30 / hour depending on experience

Responsibilities

  • Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software.
  • Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
  • Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
  • Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
  • Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem.

Qualifications

  • High school graduate or equivalent
  • 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services
  • Familiarity with dental, medical, or manufacturing environments
  • Experience in 3Shape Scanner technology & Scan/Design workflows required
  • SprintRay Digital Ecosystem Experience preferred, but not required
  • Must be comfortable assisting and/or training Field Team Members in a virtual environment
  • Experience in a Help Desk or Ticket Management System preferred, but not required
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Strong problem-solving skills and a commitment to driving resolution and improvement
  • Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships
  • The ability to conduct up to 25% travel. 2-3 weeks travel for training is required

Requirements

  • The information contained in this job description is intended to describe the most important aspects of the position.
  • It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Digital Workflow Agent @Aspen Dental
Customer Service
Salary 27 - 30 / hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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