[Hiring] Digital Workflow Agent @Aspen Dental

Role Description

The Digital Workflow Agent for Aspen Dental-branded practices plays a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software.

The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to:

• Proper operation of the scanner
• Capturing of high-quality digital impressions through established processes
• Adherence to standardized digital workflows

Salary: 27 - 30 / hour depending on experience

Responsibilities

• Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software.
• Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
• Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
• Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
• Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem.

Qualifications

• High school graduate or equivalent
• 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services
• Familiarity with dental, medical, or manufacturing environments
• Experience in 3Shape Scanner technology & Scan/Design workflows required
• SprintRay Digital Ecosystem Experience preferred, but not required
• Must be comfortable assisting and/or training Field Team Members in a virtual environment
• Experience in a Help Desk or Ticket Management System preferred, but not required
• Excellent verbal and written communication skills
• Ability to multi-task
• Strong problem-solving skills and a commitment to driving resolution and improvement
• Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships
• The ability to conduct up to 25% travel. 2-3 weeks travel for training is required

Requirements

• The information contained in this job description is intended to describe the most important aspects of the position.
• It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.