[Hiring] Digital Sales and Service Representative @1-800 Contacts

Role Description

The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience.

• Start Date: April 27, 2026
• Train and work remotely from approved states (Utah, North Carolina, and Texas)
• Training: Three weeks (10AM – 5 PM MST, M-F)
• 100% attendance is mandatory
• Full-time (40 hours per week)
• Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needs
• Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
• Required weekend shift

Qualifications

• High school diploma (or GED equivalent)
• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Ability to multitask and prioritize at the same time
• Positive, driven and solution-oriented mindset
• Ability to show up to work on time and work your scheduled shift

Requirements

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
• This is a sales job; you will consult customers on the best value for their contact lens purchases on each call
• Reply to incoming emails or mms from customers as business needs require
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment
• Request prescriptions via phone from eye care providers as needed
• Provide world class customer service in a fast-paced, dynamic environment
• Identify and resolve problems in a way that creates a positive customer experience
• Maintain high performance metrics including revenue per chat, quality, availability, and timeliness metrics
• Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
• Perform other duties as assigned by leadership

Benefits

• Monthly performance bonuses for those who qualify (up to $6 per hour)
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses
• Approved remote working locations (permanent residence): North Carolina, Texas, and Utah