[Hiring] Digital Renewal & Customer Success Associate @BlueVoyant

Role Description

BlueVoyant is seeking a Digital Renewal & Customer Success Associate to own one critical outcome, ensuring every digital customer has a proper renewal conversation and that no renewal is lost due to process failure or lack of engagement. This junior role is ideal for an organized, customer-focused professional who thrives in a high-volume environment and takes pride in process excellence and pipeline ownership. Join a team where your work directly protects revenue and shapes the customer experience at scale.

Key Responsibilities

• Renewal Pipeline Ownership: Own the end-to-end renewal process for all ~325 digital customers across a rolling 12-month pipeline — ensuring every account is tracked, prioritized, and actioned with no renewals falling through the cracks.
• At-Risk Identification & Prioritization: Proactively identify and prioritize at-risk renewals based on health signals and engagement data — escalating concerns early and partnering with the right internal teams to resolve issues before they become losses.
• Renewal Conversations & Forecasting: Conduct renewal conversations directly with customers and maintain accurate forecasting and pipeline hygiene in Salesforce — ensuring leadership always has a clear and reliable view of digital renewal performance.
• Customer Satisfaction Touchpoints: Execute structured customer satisfaction touchpoints across the digital portfolio to identify risk early, capture customer sentiment, and escalate as needed to protect retention and customer experience.
• Process Consistency & Playbook Adherence: Ensure process consistency across all digital accounts per established playbooks — bringing discipline and reliability to every customer interaction and renewal motion.

Qualifications

• 1–3 years in Customer Success, Account Management, or a client-facing SaaS role.
• Highly organized and comfortable managing a large book of business.
• Motivated by hitting targets and keeping commitments.
• Salesforce familiarity is preferred.

Requirements

• Energized by owning a process end to end and seeing it through.
• Ability to manage a high volume of accounts without losing attention to detail.
• Proactive in identifying problems before they escalate.
• Clear and confident communication with customers.
• Pride in pipeline hygiene and forecast accuracy.
• Looking to grow your career in Customer Success or Revenue Operations.