Developer Support Engineer @Livekit
Customer Service
Salary competitive sal..
Remote Location
remote USA, Canada
Job Type full-time
Posted 4d ago

[Hiring] Developer Support Engineer @Livekit

4d ago - Livekit is hiring a remote Developer Support Engineer. 💸 Salary: competitive salary and equity package 📍Location: USA, Canada

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.

  • Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
  • Triage and prioritize inbound issues, ensuring clear ownership and timely responses
  • Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
  • Provide initial troubleshooting or workarounds to unblock customers quickly
  • Escalate more complex issues to internal teams with crisp summaries and context
  • Document learnings and contribute to internal and external knowledge bases
  • Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

Qualifications

  • 2–4 years of experience in developer support, technical support, or a customer-facing engineering role
  • Strong problem-solving skills with a methodical approach to debugging
  • Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)
  • Clear written and verbal communicator who can explain technical details concisely
  • Comfortable using tools like Postman, curl, Wireshark, and browser dev tools
  • Curious and empathetic, always keeping the developer’s perspective in mind

Requirements

  • Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs
  • Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction
  • Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk
  • Basic scripting or automation experience for improving internal workflows or triage efficiency

Benefits

  • The opportunity to shape the brand of a fast-growing developer platform
  • Collaboration with a small, senior team that deeply values craft and creativity
  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy
Before You Apply
remote Be aware of the location restriction for this remote position: USA, Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Developer Support Engineer @Livekit
Customer Service
Salary competitive sal..
Remote Location
remote USA, Canada
Job Type full-time
Posted 4d ago
Apply for this position Unlock 75,535 Remote Jobs
remote Be aware of the location restriction for this remote position: USA, Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position Unlock 75,535 Remote Jobs
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