[Hiring] Developer Support Engineer @Livekit

Role Description

We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.

• Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
• Triage and prioritize inbound issues, ensuring clear ownership and timely responses
• Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
• Provide initial troubleshooting or workarounds to unblock customers quickly
• Escalate more complex issues to internal teams with crisp summaries and context
• Document learnings and contribute to internal and external knowledge bases
• Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

Qualifications

• 2–4 years of experience in developer support, technical support, or a customer-facing engineering role
• Strong problem-solving skills with a methodical approach to debugging
• Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)
• Clear written and verbal communicator who can explain technical details concisely
• Comfortable using tools like Postman, curl, Wireshark, and browser dev tools
• Curious and empathetic, always keeping the developer’s perspective in mind

Requirements

• Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs
• Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction
• Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk
• Basic scripting or automation experience for improving internal workflows or triage efficiency

Benefits

• The opportunity to shape the brand of a fast-growing developer platform
• Collaboration with a small, senior team that deeply values craft and creativity
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy