[Hiring] Desktop Support Technician I @Cable ONE

Role Description

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

Provided is a list of the essential duties and responsibilities (or "essential functions") of this position:

• Imaging new workstations and system rebuilds
• Package and ship workstations for issuance to users
• Manage and maintain workstation retrieval within our asset management system
• Decommission equipment from the network
• Assist with onboarding users with their new hardware
• Troubleshoot and repair issues related to OS, hardware, network, etc.
• Warehouse responsibilities such as recording/tracking Hardware room inventory, receiving shipments and restocking inventory.
• Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
• Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquiries.
• Uses computer-based software tools to gather information, troubleshoot, and resolve issues and requests.
• Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.
• Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Qualifications

• Understanding of desktop imaging technologies for PC deployment
• PC hardware knowledge/experience
• Warehousing experience
• Able to maintain asset tracking or inventory management systems
• Able to package and ship equipment using UPS
• Knowledge of Windows 10 and 11
• Flexible
• Able to lift at least 30lbs.
• A+ certified (preferred, not required)
• Active Directory experience (preferred, not required)
• SCCM experience (preferred, not required)

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location