[Hiring] Deployment Specialist (Propagation Modeling) @STRIVE Recruitment

Role Description

STRIVE Recruitment is proud to partner with a technology company that helps utilities modernize their distribution grids through smart grid data and analytics solutions to recruit for a Deployment Specialist (Propagation Modeling) based remotely in the United States, with a preference for candidates in Eastern or Central time zones.

They offer an entrepreneurial, collaborative work environment centered on solving complex technical problems, backed by a competitive salary, performance-based variable compensation, and a generous benefits package including medical, dental, and vision coverage, flexible spending accounts, and paid time off.

The client is seeking a Deployment Specialist to join their Customer Experience team, reporting to the Supervisor of Pre-deployment and Sales Support. This role serves as the primary technical link between the Customer Experience and Sales teams, supporting the deployment, operation, maintenance, and troubleshooting of customer systems.

• Troubleshoot and resolve issues across embedded hardware/software, RF and IP communication networks, databases, Linux back-end systems, web front-ends, and service interfaces
• Upgrade and patch core software on customer systems
• Configure and maintain billing exports
• Use RF propagation software to generate RF network designs
• Use GIS software to produce maps and supporting materials
• Support the pre-sales team with RFPs using generated network designs and maps
• Monitor and support the rollout of new products in the field
• Review, prioritize, and escalate open support cases as needed
• Collaborate on developing and improving technical documentation, knowledge base content, and internal processes
• Perform occasional scripting tasks to support operations
• Travel to customer sites as needed for support work or training
• Participate in an after-hours support rotation, approximately two weeks per quarter

Qualifications

• Diploma in information technology or a related field
• 4+ years of experience in a customer service or technical support role
• Experience with Unix/Linux command line and shell scripting (primarily Bash)
• Experience with GIS mapping software
• Experience with RF propagation software (e.g., EDX Signal Pro)
• Working knowledge of IP networking, including TCP/IP, FTP, SSH, and firewalls
• Experience with virtual machine environments (VMware ESXi, Hyper-V)
• Cloud hosting experience (e.g., Oracle Cloud Infrastructure, AWS)

Preferred Skills

• Experience developing, maintaining, or updating in-house automation tooling
• Familiarity with support ticketing/issue tracking systems
• Experience with Salesforce
• Strong analytical skills, with the ability to troubleshoot, debug, investigate, and clearly present findings

What Success Looks Like

• Strong attention to detail and effective problem-solving in a fast-paced environment
• Ability to work independently with initiative, flexibility, and sound judgment
• Excellent organizational and multitasking skills in a high-volume environment
• Strong collaborative, interpersonal, and communication skills, paired with a genuine desire to keep learning