[Hiring] Deployment Engineer @Harmonic Security, Inc

Role Description

You will join an early, still-forming team of Deployment Engineers, where you have an opportunity to help define how we operate. You will onboard customers, provide day-to-day customer support, and work through deployment problems. This is a hands-on, individual-contributor role with direct customer impact. You will manage technically difficult customer issues that require both an inquisitive mind and a desire to provide an excellent customer experience.

What You’ll do

• When something breaks, you pull the logs, HAR files and configs, write a clean root cause analysis, and hand engineering a sharp escalation.
• Provide technical support during onboarding, acting as a trusted technical enablement partner to our customers.
• Find opportunities to continuously improve and strengthen the deployment experience for our customers.
• Maintain internal guides and customer-facing documentation.
• Feed field findings into the product roadmap and partner with Customer Success, Solutions Architecture, QA and beyond to give our customers a first-class experience.

Qualifications

• Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.
• Comfortable working in a multi-OS environment (Windows, Linux, macOS).
• A track record of strong customer-facing communication, coordinating through issues, gathering evidence, and closing them cleanly.
• Operational discipline: turning one-off fixes into tracked, documented processes.
• Some ability to read or write code is a bonus, but the core of this role is technical troubleshooting and customer excellence, not shipping features.

Requirements

• Comfortable with getting direct customer feedback and thriving in a fast-moving team where your work ships into the product, not into a backlog.
• Experience from AI-native startups, analytics or data-insight platforms, or security and governance SaaS companies.
• Inquisitive and proactive, automating repeat work, fixing root causes, and improving life for both customers and colleagues.
• Ownership mindset: expected to use it effectively.
• AI-first mindset and a habit of looking for patterns to automate away.

Benefits

• Competitive pay and meaningful equity - a real stake in Harmonic's success.
• Comprehensive benefits - 401k pension plan, generous PTO and flexible hybrid work.
• A small, high-trust team that values transparency, creativity, and continuous learning.
• Thoughtful leadership that cares deeply about your growth.
• Annual global off-sites - past trips include Lisbon, Portugal and Nashville, TN.
• Real ownership - shape the product, culture, and direction of the company from day one.

Company Description

AI is being run everywhere, by humans and agents. Harmonic Security governs all of it. The AI Governance and Control (AIGC) platform understands user/agent intent and data context in real time, giving security teams visibility and control across every tool and workflow so companies can move faster with AI while minimizing risk.

• Operates in the fast-moving intersection of AI and cybersecurity.
• Among the first to build natively for AI and cybersecurity.
• Named to the Rising in Cyber 2026 list, gaining recognition and traction.
• Led by deep cybersecurity expertise and backed by notable investors.
• Focus on mission-critical infrastructure for safe AI adoption.