[Hiring] Deli Clerk @Kroger

Role Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size.
• Recommend deli or bakery items to customers.
• Use all equipment in the bakery according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare, and mix ingredients according to recipe.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review "sell by" dates.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products when requested by customers.
• Stay current with present, future, seasonal, and special ads.
• Gain and maintain knowledge of products sold within the department.
• Maintain an awareness of inventory/stocking conditions.
• Ensure proper temperatures in cases and coolers are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures.
• Practice preventive maintenance by properly inspecting equipment.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer Service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain a current food handler's permit once employed.

Requirements

• Customer Service skills.
• Bakery or Deli experience is helpful.
• Retail experience.