[Hiring] Dedicated Client Service Partner @The Cigna Group

Role Description

Ready for a role where client partnership and premium service take center stage? As a Dedicated Client Service Partner , you’ll be a trusted resource to the Cigna Account Management team—building strong client relationships, delivering insights, and driving effective program execution.

• Professionally communicate with internal and external customers while owning issues through resolution and providing timely and clear status updates.
• Educate customers and Employee Services on Cigna programs, resources, and trends through one‑on‑one guidance and targeted training sessions.
• Pull and analyze call/claim data to identify trends, prepare monthly service reports, and update the account team on notable findings or client issues requiring escalation.
• Coordinate Cigna resources for customers with complex needs and handle related tasks such as customer/provider outreach and creating out‑of‑pocket ledgers.
• Navigate multiple Cigna systems including self‑service, claim, and tracking platforms.
• Build strong connections with the OneGuide team to delegate issues appropriately and maintain clear, timely feedback loops with employees and HR.

Qualifications

• High School Diploma or GED required, advanced degree preferred.
• Professional level insurance industry experience, required.
• 2+ years of success delivering customer and producer communications, with the ability to understand needs quickly and pivot between customer interactions and client updates, required.
• 3+ years of experience with Cigna benefits, products, and services, preferred Such as: MotivateMe, LMP, OneGuide, Cigna Telehealth, HSAB, EAP, ART, Salesforce, CMS, OneView, and/or Proclaim/VIPR, highly preferred.
• Proven ability to influence key decision-makers through strong negotiation, ambiguity navigation, and conflict‑management skills, preferred.
• Experience navigating Cigna’s matrix partners to triage customer issues (e.g., Dental, DME, Eligibility, Appeals, HSAB, Incentives), preferred.
• Strong analytical skills with the ability to set targets, manage priorities, and deliver creative solutions, preferred.
• External applicants must have prior experience at The Cigna Group.

Requirements

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• Eligible to participate in an annual bonus plan.