[Hiring] Debt Collection Specialist @AllianceOne

Role Description

We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.

We are currently hiring experienced remote debt collection professionals to connect with consumers and resolve delinquent purchased debt accounts. In this role, you will:

• Conduct high-volume outbound calls
• Perform skip tracing to locate consumers
• Negotiate settlements and payment arrangements
• Manage your collection pipeline with timely follow-ups

Success requires maintaining full compliance with the FDCPA, FCRA, and applicable state regulations while delivering professional, solution-focused customer interactions that maximize account recovery.

We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

Qualifications

• Minimum 2 to 3 years of third-party collections experience, with at least 1 year specifically working purchased paper, dormant judgments, or salvage debt
• Proven track record of hitting target metrics in a work-from-home environment
• Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms
• Must be able to accurately explain the "Mini-Miranda," understand how to handle disputes, and know how state-level SOL dictates what can and cannot be said regarding legal action
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated
• Problem solving and critical thinking
• Must be proficient in time management
• Negotiation skills
• Goal oriented
• Computer knowledge/skills
• Good typing/keyboarding skills
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• Knowledge of personal loans and/or financial services is a strong plus
• A criminal background check is required

Requirements

• Remote position
• Base pay: $15–$20/hr + Aggressive Tiered Commission & Compliance Bonuses

Benefits

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Paid Time Off package
• Optional Daily Pay
• EAP
• 401k after 90 days
• Health benefits eligibility on the first of the month following your hire date, or coincident to your hire date if hired on the first of the month