[Hiring] DCX Team Leader @DCX

Role Description

The DCX Team Leader is responsible for ensuring each team member is meeting and exceeding client expectations regarding task completion, employee attendance, and overall client satisfaction. He/she must communicate clearly with both clients and team members about ongoing processes and tasks. The DCX Team Leader must fully understand the company needs in order to assist and train team members as necessary.

Qualifications

• Self-motivated
• Highly skilled communicator
• Results Driven
• Well-structured and well organized
• A strong multitasker
• Accurate with detailing information
• Solution provider with superior ability to empathize, relate to valued customers
• Able to think on their feet and "out-of-the-box"
• Determined to be the "go to" person
• Very intuitive with computers and learning various software

Requirements

• Minimum 3 years of experience in a team lead role.
• Minimum 3 years of experience in the BPO industry.
• Software knowledge: Microsoft Excel required; Microsoft Office knowledge required.

Benefits

• Generous salaries
• Empathetic management
• Growth-oriented training
• Work-from-home opportunities
• Travel allowances
• Meals and more

Company Description

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being.