[Hiring] Data Entry Specialist @SupportYourApp

Role Description

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding customer support via emails;
• Build strong and lasting customer relationships;
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions;
• Keep up with evolving tools and technology;
• Escalate complex issues to the appropriate team for resolution;
• Review and process incoming Seizure-related documents;
• Apply the latest and greatest customer happiness practices;
• Maintain a deep understanding of client solutions and meet KPIs;
• Communicate with developers and cross-functional specialists.

Qualifications

• German (B1 or higher) and English (C1 or higher), both spoken and written;
• 6–12 months of experience in customer support;
• High level of discretion and data protection awareness;
• Strong analytical thinking, research, and problem-solving skills;
• Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments;
• Fast and accurate typing skills with confident multi-platform usage;
• Proven customer service communication skills, including:
  • Objection handling;
  • Structured and benefit-oriented dialogue;
  • Empathy and clear, professional articulation;
  • Ability to consistently apply these communication skills across all customer interaction channels.
• Positive, proactive, and responsible attitude;
• Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload).

Benefits

• Fixed schedule: Monday–Friday, 9 AM–6 PM GMT+3;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.