[Hiring] Damage Prevention Specialist @USA North 811

Role Description

This role involves being the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch service.

• Answer high volume incoming calls and process underground utility location requests using GIS based software
• Listen effectively to obtain relevant and detailed customer information and accurately record info
• Use interpersonal and communication skills to assist customers and connect them to organizational resources, as needed
• Acknowledge any customer concerns by being courteous, empathetic, and professional at all times

Qualifications

• 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone, and by email in a high-paced, structured environment
• Ability to type 40+ words per minute
• Must possess a High School Diploma, GED, or equivalent
• Must be 18 years of age
• Excellent communication and customer service skills
• Ability to work flexible schedules

Requirements

• Previous experience in call center environment
• Familiarity with digital mapping systems (e.g. google maps, etc.)

Benefits

• Employer paid medical, dental, and vision
• Flexible Spending Account for Childcare Expenses
• Health Savings Account with employer contributions
• 10% profit share
• 25% 401k employer match on up to 5% of compensation
• 10 paid vacation days and 10 paid sick days per year
• 9 paid holidays
• Life insurance
• Remote work