[Hiring] Czech Speaking Reservations Agent @Mercier Consultancy Group

Role Description

We are currently looking for motivated professionals to join our team for a Czech Speaking Reservations Agent For Booking.com position in Greece. This is an exceptional opportunity to advance your career within the global travel industry while enjoying the Mediterranean lifestyle in one of Europe’s most vibrant countries, with full relocation support provided.

Key Responsibilities

• Provide high-quality customer support for travelers and partners on the Booking.com platform.
• Manage accommodation reservations, cancellations, and modifications with professionalism and efficiency.
• Resolve complex travel-related queries to ensure maximum customer satisfaction.
• Act as a brand ambassador for Booking.com, maintaining premium service standards in the travel industry.
• Collaborate with internal departments to facilitate seamless travel experiences for a Czech-speaking clientele.
• Utilize internal CRM systems to accurately document all interactions and booking status updates.
• Contribute to the overall success of the team by meeting key performance indicators (KPIs) in the travel sector.

Qualifications

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport or a valid Greek work permit.
• Proven ability to navigate travel industry booking platforms effectively.
• Excellent communication skills and a passion for delivering high-end customer service.
• A proactive mindset, perfect for those seeking competitive Czech-speaking jobs in Greece.
• Strong command of English for internal training and company communication.

Benefits

• Competitive Monthly Salary with a transparent performance-based structure.
• Monthly Performance Bonus to reward your dedication and excellence.
• Two extra salaries per year (13th and 14th salary) as part of your compensation package.
• Fully Paid Relocation Package including flight, airport transfer, and temporary hotel accommodation in Greece.
• Professional training provided to ensure you thrive in your new career.
• Comprehensive health insurance coverage.
• Exposure to a multi-cultural working environment within one of the most exciting jobs in Greece.

Company Description

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates secure the most rewarding career opportunities in the global travel and service sectors.